Find accredited customer care courses across TVET institutions in Kenya. Compare Level 6 level courses, fees, entry requirements, and career prospects for 2026.
Customer Care Courses in Kenya 2026
Career Prospects
- Customer Service Representative
- Client Relations Officer
- Call Center Agent
Frequently Asked Questions
What are the entry requirements for Customer Care courses in Kenya?
For certificate-level Customer Care courses, you typically need a KCSE certificate with a minimum of D+ (Plus). For diploma courses, a minimum of C- (Minus) is usually required. Artisan level courses may accept primary school leavers. KCSE C (Plain) or relevant Level 5 certificate
How long do Customer Care courses take in Kenya?
Customer Care courses typically take 12 months total. Part-time and evening options may take longer.
What jobs can I get after studying Customer Care?
Graduates of Customer Care courses can work as Customer Service Representative, Client Relations Officer, Call Center Agent. The course prepares you for both employment and self-employment in this field.
How much do Customer Care courses cost in Kenya?
Fees for Customer Care courses vary by institution. On average, expect to pay between KES 22,000 and KES 70,000 per year. Government institutions are generally more affordable than private colleges.
Which exam body certifies Customer Care courses?
Customer Care courses in Kenya are examined by The Eldoret National Polytechnic.